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5 Questions You Need To Ask A Conference Calling Provider Before You Join
1. Is there a contract to sign? Find out if you have to sign a long term contract, and if so, get a complete list of the services that you get for signing the contract. If you aren't getting a special rate for how many minutes you're going to use, then there isn't any reason to sign a contract. Conferencing companies are now offering toll free conference calling for 2.5 per minute without contracts or minimums, for conferences with 100 users or less, so unless you’re having conferences of more than 100 people, a contract isn’t usually worth it.
2. What do I get for my money? Get a complete list of all the services that the conference call company gives you with your account. Make sure the list includes prices for everything, so that you don’t use a service that they said comes with your account, but they didn’t mention it was an extra 3 cents per minute. If you have the complete feature list of prices in hand, you will have a better idea of the full price of the conference call services that you are comparing.
3. Are there any hidden fees? Some companies have a monthly minimum usage requirement, or have a monthly access fee, even if you didn’t use your account during the month. Ask for a sample invoice and a list of taxes and fees. Make sure you check everything on the bill, and that you aren't paying extra fees that you should be paying.
4. What is the largest conference you can handle; and still guarantee call quality? Get a list of their quality guarantees, so you know in advance whether or not they can handle your conference.
5. Do you offer a free trial? Most conference calling service companies that have good services want you to try their services because they’re proud of their network and their technology. Most of these carriers will give you a free account, so you can have a conference call and test their features. Try out a few companies to see which one you like the best, then use them for your conferencing needs.
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